All Sales Final Policy

Policy Summary

At Peptide Outlet, all sales are final. Because our products are designed strictly for research use, we do not offer routine returns, refunds, exchanges, or credits.

All Sales Are Final

Orders cannot be returned, refunded, or exchanged. This rule is in place to uphold product integrity, ensure compliance with safety standards, and prevent any compromise of research-grade materials.

Damaged, Defective, Or Tampered Packages

If your shipment arrives damaged, defective, or appears to have been tampered with, contact us within 48 hours of delivery and include the required details so our team can review the claim.

• Your order number.
• Photos clearly showing the damage or issue, including packaging.
• A brief description of the problem.
• Our team will review the issue internally and coordinate next steps for verified shipping damage or fulfillment errors as appropriate.

Incorrect Items Received

If you receive the wrong product due to a fulfillment mistake on our end, notify us within 48 hours of receipt with your order details. We will promptly send the correct item at no additional charge.

Claim Review

Claims are reviewed only after the issue is verified and any necessary carrier investigation is completed.

Submitting a claim does not create a right to a refund, exchange, or store credit. Peptide Outlet reserves sole discretion in resolving verified shipping damage or fulfillment errors.

When Claims Will Not Be Approved

We are unable to approve claims in the following circumstances:

• Notification is made after the 48-hour reporting window.
• Adequate proof is not provided, such as missing photos or incomplete order details.
• Product misuse, improper storage, or handling occurred after delivery.
• The customer refused delivery for reasons unrelated to damage or tampering.